Privacy Policy

Last updated: January 2026

At Kantiva Tours, we take your privacy seriously. This page explains what information we collect, how we use it, and your rights. By using our website or booking a trip, you agree to this policy.

What We Collect

We only collect the information needed to provide our services. This may include:

  • Information you provide: Name, contact details, passport info, feedback, and preferences
  • Information from our website: Pages visited, IP address, device/browser info
  • Photos and videos: May be taken during trips for marketing purposes; let your Tour Leader know if you prefer not to be photographed

How We Use Your Information

We use your data to:

  • Provide and manage your trips and bookings
  • Communicate updates, offers, and newsletters (if you opt in)
  • Improve our tours, services, and website experience
  • Comply with legal obligations and protect safety
  • Prevent fraud and verify identity

Sharing Your Information

We may share your data with:

  • Our staff to provide services
  • Third-party suppliers like hotels, transport providers, or payment processors
  • Other travelers with your consent
  • Authorities if legally required or to protect safety

Some providers may be outside the EU/EEA depending on your trip.

Data Retention

  • Trip-related info: retained for 12 months after your tour
  • Newsletter subscriptions: kept while subscribed
  • Other data: retained for up to 5 years

Your Rights

You can:

  • Access and request copies of your data
  • Correct inaccurate or incomplete information
  • Request deletion when no longer needed or unlawfully used
  • Opt out of marketing communications
  • Limit how we use your data in certain situations

To exercise your rights, contact us via our website.

Security

We store your information securely and use encryption on our website. While we take all precautions, no online transmission can be guaranteed 100% secure.

Updates

We may update this policy occasionally. The latest version is always on our website.

Complaints

If you have concerns about how we handle your data, please contact us first so we can resolve it.